Refund & Exit Policy
Last updated: February 3, 2026
Plain-language summary: Because Cresco Nodes may activate infrastructure resources and system allocations, refunds are limited once activation has started.
Where refunds apply, they are processed back to the original payment method where possible.
1. Before activation
If you paid for a node but activation has not started, you may request a refund within 7 days of payment, subject to verification and anti-fraud checks.
2. After activation starts
Once node activation has started (including system allocation, provisioning, or operational enablement), fees may have already been incurred. In this case:
- Refunds are generally not available.
- In exceptional cases (duplicate payment, billing error, confirmed fraud), Cresco may assess a partial refund at its discretion.
3. Duplicate or incorrect payments
- Duplicate payments: Contact support within 14 days with your PayFast references.
- Wrong amount: Overpayments may be refunded or credited depending on the situation.
4. Exit / Deactivation
You may request to deactivate your node access at any time. Deactivation stops future reward accrual for that node from the effective date/time.
Any unclaimed rewards already generated (if applicable) remain claimable according to platform rules, provided your account remains in good standing.
5. How to request a refund or exit
Submit a request via the official support channel shown on the website or inside your dashboard, including:
- Your account email/number
- PayFast payment reference
- Node type and activation date (if activated)
- Reason for request
Important: Cresco Nodes provide access to system-generated rewards based on network activity and performance. Rewards are variable and not guaranteed. This policy does not create a promise of returns or capital protection.